Customer Engineer
Kitu Systems
Customer-Engineering
Technical-Support
Solutions-Engineering
Customer-Success-Engineering
Technical-Account-Management
Customer-Engineer
Customer-Service-Engineer
Customer-Solutions-Engineer
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Description
About the Role
Kitu Systems is seeking a dedicated, creative individual to architect and deliver solutions. In this position you will be an integral member of a technical team focused on delivering cutting-edge solutions to a broad range of both technical and non-technical stakeholders. You will help design, develop and oversee the implementation of technology solutions. Make a difference in a small company environment.
Key Responsibilities
Basic Qualifications
Preferred Qualifications
If you're passionate about technology, enjoy solving complex challenges, and want to make a meaningful impact in the clean energy industry, we'd love to hear from you. At Kitu, you'll have the opportunity to work alongside a collaborative team where your ideas are valued, your contributions make a difference, and your professional growth is encouraged. Join us in helping shape the future of connected energy solutions.
Kitu Systems is seeking a dedicated, creative individual to architect and deliver solutions. In this position you will be an integral member of a technical team focused on delivering cutting-edge solutions to a broad range of both technical and non-technical stakeholders. You will help design, develop and oversee the implementation of technology solutions. Make a difference in a small company environment.
Key Responsibilities
- Strong communication and customer relationship experience.
- Troubleshoot complex issues quickly and effectively. When field systems go down, you will be a member of the team responsible for owning the outage across its lifecycle, from remediation to postmortem.
- Provide technical support to customers during the implementation and post-sales stage. Help troubleshoot issues and debug code to ensure smooth deployment and operation of solutions.
- Contributes to creation and maintenance of technical documentation for accurate records of project activities, issues, and resolutions.
- Work closely with cross-functional teams, including developers, quality assurance, and product manager to gather requirements and ensure alignment between objectives and technical solutions.
- Evaluate existing systems to identify areas for optimization, modernization and integrations.
- Serve as the technical liaison between business, product, and development.
Basic Qualifications
- 3+ year(s) of experience
- Strong project and time management abilities
- Excellent communication skills, both verbal and written, to effectively convey technical concepts to non-technical stakeholders
- Ability to work collaboratively in a team environment and build positive relationships with colleagues
- Strong problem-solving abilities and analytical skills
- Familiarity with technical concepts
Preferred Qualifications
- Computer Science, engineering, or information systems degree
- Experience with combined hardware/software solutions
- Familiar with Jira’s
If you're passionate about technology, enjoy solving complex challenges, and want to make a meaningful impact in the clean energy industry, we'd love to hear from you. At Kitu, you'll have the opportunity to work alongside a collaborative team where your ideas are valued, your contributions make a difference, and your professional growth is encouraged. Join us in helping shape the future of connected energy solutions.
Originally posted on Himalayas