MapTiler: 🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe)

Headquarters: Zug, Switzerland
URL: https://www.maptiler.com/

• Full-time
• Remote in Europe 

Description

Are you a tech-savvy professional with a background in software development, who is equally comfortable coding live on a conference stage and architecting long-term success for our high-profile B2B customers​?

You will be the bridge between MapTiler's enterprise clients, the global open-source community, and our internal Product & Platform teams. You’ll ensure that anyone building with MapTiler, from a solo indie developer to a Fortune 500 tech stack, has the tools, documentation, and inspiration they need to succeed.

What you will do

• Technical Onboarding & Advisory: Personally onboard strategic B2B clients, guiding them through architecture design and product adoption. You aren't just solving bugs; you are a trusted technical advisor helping them scale.
• Value-Driven Growth: Monitor product usage trends to proactively help clients unlock advanced MapTiler features, driving long-term retention and expansion naturally through technical excellence.
• Community Advocacy: Represent MapTiler at global developer events and conferences. Yes, this includes stepping on stage for live tech demos and presentations.
• Technical Content Creation: Become the ultimate power user of MapTiler products. Produce engaging video content, developer tutorials, and step-by-step screencasts demonstrating how to deploy and use our services for our website and YouTube channel.
• Digital Engagement: Actively participate in developer spaces (GitHub, Discord, StackOverflow, Reddit, etc.) to unblock creators, answer complex technical questions, and champion the ecosystem.
• Feedback Loop: Gather deep technical feedback from both enterprise clients and the open-source community, working directly with our Product and Platform teams to shape our roadmap.
• Proactive Account Health & Retention: Monitor customer usage patterns and technical health indicator metrics to proactively mitigate churn risks among our highest-profile enterprise and government clients. 

What you bring

• The Tech Baseline: You have solid experience in software development, writing code, and deploying custom applications (web/mobile).
• AI-Positive Attitude: You naturally embrace AI tools (like GitHub Copilot, LLMs, or modern dev agents) to speed up your own workflow, build prototypes faster.
• The Communicator: You are an energetic, empathetic communicator. You can break down complex technical topics for a business audience, but also hold your own in a deep-dive architectural discussion with Senior Engineers.
• Stage & Screen Presence: You genuinely enjoy public speaking and creating content. You are comfortable with screen recording tools, explaining complex technical setups clearly on camera, and the idea of doing a live demo for a room full of developers sounds exciting to you.
• The Mindset: You care about the long-term success of the developer ecosystem. You love that "Aha!" moment when a developer finally solves a complex problem using your platform.
• Tools of the Trade: You are comfortable tracking client health in HubSpot/Zendesk, but feel equally at home reviewing Pull Requests or triaging i…