Sr Manager, Commercial Learning Americas

The Sr. Manager, Learning Programs – Americasis responsible fordriving and executingstrategic, scalable learning solutionsaligned to both regional and global capability priorities. This role ensures strong operating unit alignment, governance, and execution of measurable learning programs across a diverse set of business functions

The role serves as aregional learning partner across multiple functions(e.g., Sales, Field, Operations, Service, Frontline Leadership) while also owning and drivingglobal learning programs and cross-functional capability initiatives.

A criticalcomponentof this role is acting as atrusted consultant, strategic operator, and integrator—leading cross-functional resources (SMEs, instructional design, delivery teams) and ensuring alignment between global strategy and regional execution.

Key Responsibilities

1. Strategic Learning Partnership (Americas)

• Partner with regional leaders across functions todiagnose performance gapsandidentifyopportunities for capability building.

• Act as aconsultative advisor, translating business priorities into targeted learning strategies.

• Drive alignment betweenregional needs and global learning priorities, balancing standardization with local relevance.

2. Global Program Ownership

• Lead theend-to-end lifecycle of global learning programs, including design, implementation, and scale across regions.

• Build and manage aportfolio of cross-functional learning initiatives(e.g., leadership, safety, technical, commercialcapabilities).

• Drive adoption, engagement, and continuous improvement through structured program governance and stakeholder alignment

3. Learning Design & Delivery Execution

• Execute a blended portfolio of learning solutions, includingdigital pathways, instructor-led training, coaching, and on-the-job support.

• Partner with SMEs and cross-functional teams totranslate technical and business content into scalable learning experiences.

• Ensure solutions are designed formulti-personaaudiences(e.g., field technicians, sales, supervisors).There will bean initialfocus on supporting our sales personas in the region, but with time other personas will be relevant as well.

4. Governance & Cross-Functional Integration

• Govern learning priorities across operating units, ensuringconsistent standards, prioritization, and execution discipline.

• Lead and coordinate cross-functional teams including HR, product, operations, and external partners.

• Establish andmaintainstrong stakeholder communication and program visibilityacross leadership levels.

5. Measurement & Business Impact

• Define and tracklearning performance metrics, including adoption, engagement, and business impact indicators.

• Analyze data to inform decision-making andcontinuously improve program effectiveness.

• Implement KPI frameworks and reporting standards across programs.

6. Innovation & Continuous Improvement

• Drive innovation in applyingmodern learning approaches and technologiesto improve scalability and effectiveness.

• Continuously refine content and programs based on feedback, performance data, and evolving business needs.

• Identifyopportunities to enhance learning ecosystems and operational efficiency.

What You Will Need to Be Successful

Core Capabilities

• Strongconsultative and diagnostic skillsto translate business challenges into learning solutions.

• Deepexpertiseininstructional design and adult learning methodologiesacross modern delivery formats.

• Proven ability toinfluence acrossa matrixed global organizationand drive alignment.

• Strongdata literacy and ability to measure business impactof learning programs.

• Ability tooperateeffectively inambiguous, fast-changing environments.

Experience & Education

• Bachelor’s degree in Learning, Business, HR, or related field required.

• Significant experience inlearning program design, delivery, and managementacross regions and functions.

• Demonstrated experience leadinglarge-scale, cross-functional learning initiatives.

• Experience working inglobal and distributed environmentspreferred.

Role Positioning (What Makes This Role Distinct)

• Beyond Sales:Expands from a sales-centric model toenterprise-wide capability building

• Dual Scope:CombinesAmericas regional ownership + global program leadership

• End-to-End Accountability:Owns the full lifecycle—not just design or delivery

• Integrator Role:Connects business strategy, learning design, and measurable outcomes

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].