Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Job Type: Full-time, Permanent Compensation: Starting at $18.00 per hour Scheduled Hours: 37.5 hours per week
PRIMARY DUTIES:
The Administrative Assistant is a role supporting client transactions in the group life and disability sector of an Insurance company.
HIERARCHY: Administrative Assistant reports directly to the BPO Senior Manager who reports to the BPO Practice Director who reports to the Executive Vice President CX Practice who reports to the President of the Global Video Transformation division who reports to the Chief Executive Officer.
PRIMARY TASKS AND RESPONSIBILITIES:
- Upload documents to member files
- Enter data into member files
- Generate barcodes to catalog documents
- Perform all other tasks related to sorting information relevant to members
- Critical evaluation of received data to identify errors, inconsistencies, and omissions
- Meet productivity standards according to the learning curve
- Navigate through our various tools and validate the feasibility of the transaction
- Assist and carry out special projects as requested by a direct supervisor or team leader.
- Other duties as assigned.
COMPENTENCIES:
Strong, clear and effective English and French written and verbal communication skills
Having an Intermediate level of knowledge of the English language to analyze documentation and bilingual files, read and write notes, reports and emails in English, to unilingual English-speaking clients and partners, on a daily basis is an asset.
Attention to detail and accuracy.
Exceptional team spirit and proactivity
Exceptional time management and multitasking abilities.
Remaining positive and persistent
Good organizational skills
Ability to work in a team.
Flexible, reliable and trustworthy.
Time management skills to multitask and adhere to SLAs.
Analytical mindset
REQUIRED EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Administrative experience: 1 year (preferred)
- User experience with good working knowledge of the Office Suite
- Comfortable with technology
- Good typing speed (speed and accuracy)
TECHNICAL REQUIREMENTS:
· Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint
LANGUAGE SKILLS: English & French
Fluency in French and English (spoken and written). Over 80% of New Era’s clientele is English-speaking.
WORK ENVIRONMENT: This role wil…