Applications & Workflow Consultant III

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the 2026 Best in KLAS: Global Software (Non-US) report.

Job Description

The Applications and Workflow Consultant III will lead the delivery of workflow analysis, optimization, and training for Radiology Healthcare IT solutions. This role conducts comprehensive current and future state workflow assessments, designs optimized workflows based on best practice methodologies, and develops and delivers training plans for clinical and technical healthcare IT customer stakeholders. The Applications & Workflow Consultant III serves as a subject matter expert, mentors junior team members, and plays a proactive role in change management processes to ensure customers achieve maximum value from Intelerad’s products and services throughout their journey. This role will be working with our Inteleshare product, which allows the exchange of medical images across the world’s largest cloud-native healthcare network, eliminating physical disks while enabling secure, instant access to patient imaging for improved care coordination regardless of location.

Key Responsibilities

• Lead Workflow Analysis & Optimization: Conduct current state workflow analysis, design future state workflows (including system and department process workflows), and determine application optimization strategies using best practice methodologies tailored to each customer’s unique environment
• Develop & Deliver Training Programs: Create comprehensive training plans and documentation, coordinate and provide super user application training, ensure timely delivery of course completion certificates, and verify that super users can effectively train end users on site-specific requirements
• Serve as Subject Matter Expert: Act as SME for product and service offerings, provide application training and support to cross-functional teams, identify and follow up on product features and issue requests during implementations, and proactively participate in change management processes
• Manage Project Delivery: Coordinate with project management teams on implementation activities, provide regular proactive updates to PMs and management, manage multiple concurrent projects, and adapt to meet the expectations of diverse and challenging customer environments
• Mentor & Develop Team: Provide mentorship and guidance to Applications and Workflow Consultant I and II team members, drive standardization of workflow and training methodologies, and work cross-functionally to improve collaboration and efficiencies
• Partner with Business Development to support SOW development as needed
• Act as a bridge between Professional Services and Product/Development teams to relay product updates, overcome implementation challenges, and share customer feedback

Qualifications

• Bachelor’s degree in Computer Science, Health Science, or Education; Certified Radiology Technologist certi…