Change Oversight & Third Party Operations Manager

Tags: Web3 Jobs • Cryptocurrency Full Time Jobs • Web3 Remote Jobs • Web3 Operations Jobs • Web3 Manager Jobs • Cryptocurrency Trading Jobs

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

The team

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

As the global crypto market transforms under the Markets in Crypto-Assets Regulation (MiCAR) and many more regulatory frameworks, Kraken is building the blueprint for how a global exchange scales compliantly — while unlocking new growth across products, markets, and partnerships.

The opportunity

Change Oversight and Change Management

• Support the ongoing development, implementation, and operation of Kraken’s IT General Control (“ITGC”) oversight and technology governance framework across regulated entities and core operational environments.

• Partner with Product, Engineering, Data, Finance, Compliance, and operational teams to identify, assess, and manage risks arising from system, infrastructure, process, or data changes impacting regulatory or operational control environments.

• Support the operation and continuous enhancement of governance processes relating to:

  • IT general controls;

  • technology change management;

  • operational resilience;

  • implementation readiness;

  • testing and validation;

  • and post-implementation oversight.

• Assist in the development and maintenance of policies, procedures, workflows, standards, and governance documentation supporting operational risk management and technology governance activities.

• Support the maintenance and refinement of critical systems inventories, regulatory-critical datasets, data dependencies, and associated governance artefacts.

• Review and analyse the effectiveness of IT general controls, testing standards, implementation readiness controls, and post-implementation validation processes across operational and regulatory control environments.

• Support the execution and review of post-implementation validation activities and assist in the investigation, escalation, and remediation of identified control issues, operational incidents, or reconciliation variances.

• Assist in the development and operationalisation of workflow tooling, data governance controls, and technology-enabled oversight processes designed to support scalable governance and operational risk management.

• Help develop and implement performance metrics supporting the monitoring, reporting, escalation, and management of technology and operation…