Client Account Manager

Description

About the Company:

Revenue Enterprises is a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients’ success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

• Family-owned business where you become part of the family- not just a number

• Award winning workplace: 2019-2025 Inside Arm voted us “Top 10 Best Places to Work” in our industry

• Over 30 years of consistent and healthy growth with world class clients

• Your voice is heard and appreciated

• You are a part of the success with your ideas and your efforts

• You are appreciated and valued

• Stable base pay, plus monthly performance bonus opportunities

About the Position:

The Client Account Manager is responsible for retaining and maintaining assigned client relationships while ensuring exceptional service delivery. This position acts as the primary liaison between clients and internal teams, including Administration, Finance, Operations, and IT.

This position responds promptly to client inquiries, coordinates reporting and documentation, and supports performance review processes.

This role works in close partnership with Operations Managers to drive client outcomes and ensure alignment on service execution. Takes ownership of communication output, proactively providing updates and escalating needs to the appropriate leader when necessary.

Additional responsibilities include post-implementation support of new clients and training internal processes such as Client Access Web and HubSpot submissions.

Above all, this position represents Revenue Enterprises in client meetings and demonstrates leadership, professionalism, and integrity in all interactions and serves as a reliable, trusting partner and client advocate- showing ownership, collaboration, and proactive problem-solving to ensure the right things get done.

Key Accountabilities:

Proactive Client Relationship Management & Outreach: Build trust and deliver superior client service through regular communication and advocacy.

Preparation & Delivery of Accurate Client Reporting: Ensure timely, accurate, and clear reporting for all assigned clients.

Escalation & Accountability of Project Challenges: Identify issues early, escalate appropriately, and drive resolution.

Internal Coordination to Effectively Resolve Client Issues: Collaborate across departments to ensure client priorities are executed accurately and on time.

Summary of Job Functions:

Own the Output of All Client Communication

Ensure every message, report, and update delivered to clients is timely, accurate, professional, and aligned with company standards.

Partner Closely with Operations Managers

Work in lockstep to align on client goals, service execution, and performance outcomes.

Act as a Client Advocate

Foster trust, positivity, and transparency in every interaction, ensuring client priorities are communicated internally and executed effectively.

Inventory Reconciliation

Partner with Finance, IT, and client leadership to facilitate accurate inventory reconciliation processes. Ensure alignment with the client’s designated EHR and assist in ident…