Client Success Senior Account Manager

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Client Success Senior Manage r for our Client Success department in Mexico!

The Client Success Sr. Manager is responsible for creating and consolidating strong relationships with a portfolio of larger-sized clients (5,000 or more eligible employees), driving their long-term growth and satisfaction. This strategic role combines account management, business development, and effective communication skills to ensure the continuous success of clients and the expansion of revenue.

YOUR IMPACT

Client Portfolio Management:

• Maintain proactive relationships with an assigned portfolio of clients.
• Thoroughly understand the needs, objectives, and challenges of each client.
• Develop scalable success plans for each client, aligned with their business goals.
• Monitor and analyze client usage of the product/service to identify opportunities for improvement.
• Conduct regular business reviews with clients to assess progress and adjust strategies.

Business Development and Growth:

• Identify and execute strategies to increase subscriber growth and MRR (Monthly Recurring Revenue) within the assigned portfolio.
• Collaborate with the sales team to identify upselling and cross-selling opportunities.
• Develop and maintain a strong network of contacts within client accounts.
• Explore and develop scalable strategies for client acquisition and retention.

Communication and Collaboration:

• Work closely with the Wellbeing Engagement team to improve continuous communication with clients.
• Collaborate with indirect channel clients to maximize their success and satisfaction.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Proven experience in account management, client success, or similar roles in the B2B technology market.
• Excellent interpersonal communication skills, both verbal and written.
• Demonstrated ability to build and maintain strong relationships with clients.
• Strong analytical and problem-solving skills.
• Working knowledge of CRM tools and client communication platforms.
• Ability to work independently and as part of a team.
• Passion for client success and commitment to excellence.
• Fluent English (oral and written)
• Experience in the wellness or health-related technology sector and/or Knowledge of digital marketing and growth hacking strategies are a plus.

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