Clinical Quality Intern

Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

About the Role

Maven Clinic is seeking a clinical quality operations intern (10-15 hours per week) to provide Clinical Quality Operations support. You will work directly with the Clinical Quality leadership team to execute high-visibility projects and support critical operational infrastructure that contributes to Maven’s care delivery. This is a project-oriented engagement ideal for individuals with a clinical or healthcare background interested in transitioning into digital health operations. You will have the opportunity to support clinical quality workflows and gain hands-on experience across quality systems and operational planning.

As an intern, you will support the Clinical Quality team through various project-based deliverables and ongoing operational tasks. Key focus areas include auditing and refreshing provider-facing resources, creating operational playbooks for engagement sessions, and providing consistent weekly support across quality workflows and reporting.

This is a 3-month internship running from August through November.

What You’ll Work On

• Provider Resource Library & Training Refresh
  • Lead an end-to-end overhaul of the provider resource library, including auditing existing assets, reorganizing the taxonomy, refreshing clinical training content and scope of practice with internal SMEs, and establishing a sustainable maintenance guide.
• FY Engagement Session Planning Kit
  • Develop an operations playbook for FY engagement sessions by mapping the schedule, documenting stakeholder roles, creating standardized slide templates, and designing execution checklists for streamlined ramp-up.
• Ongoing Operational Support
  • You will also provide weekly operational support to maintain efficient clinical quality workflows. This includes triaging incoming JIRA and Zendesk tickets, assisting with monthly report preparation and QA checks, tracking meeting action items and follow-ups, and h…