Clinical Research Patient Engagement Specialist - Psychiatry

Job Description:

Essential Duties and Responsibilities:

• Promote the mission of Javara with a primary guiding principle of patient safety and well-being and building and maintaining a culture that combines the highest standard of integrity with excellence to all those Javara serves.

• Ensure patient engagement team safety, regulatory compliance, and that Javara’s standard operating procedures and guidelines are followed, as well as ensuring that it complies with all FDA, ICH/GCP Guidelines and state and local laws and regulations.

• Oversee uniform application of patient engagement technology systems, policies, and procedures

• Conduct telephone and in-person prescreening of prospective participants for psychiatric and central nervous system (CNS) clinical trials, with a primary focus on Major Depressive Disorder (MDD).

• Build trust and establish rapport with individuals experiencing depression and other mental health conditions while maintaining empathy, professionalism, and confidentiality.

• Assess eligibility using protocol-specific inclusion and exclusion criteria and accurately document screening outcomes.

• Identify and appropriately escalate participant safety concerns, including suicidal ideation or psychiatric deterioration, according to site policies and study protocols.

• Collaborate closely with investigators, coordinators, therapists, and referral sources to facilitate timely participant enrollment.

• Maintain a compassionate, patient-centered experience while meeting enrollment goals and study timelines.

What we're looking for:

• Excellent customer service skills.

• Ability to discuss sensitive topics with patients.

• Call Center experience a plus.

• Medical experience a plus.

• Bilingual in English/Spanish, not required.

• Communicate with potential research participants through voice, text, chat, and email.

Qualifications:

Required

• Bachelor’s degree in psychology, social work, counseling, nursing, or a related healthcare field preferred (or equivalent relevant experience).

• Minimum of 2 years of professional experience working directly with adults diagnosed with Major Depressive Disorder or other serious mental health conditions.

• Experience in one or more of the following settings:

  • Outpatient behavioral health

  • Psychiatric practice

  • Community mental health

  • Inpatient psychiatry

  • Crisis services

  • Clinical research involving psychiatric populations

• Demonstrated ability to communicate with patients experiencing depression, anxiety, or other psychiatric symptoms with empathy and professionalism.

• Experience conducting structured interviews, patient assessments, or clinical screening.

• Strong documentation and organizational skills with exceptional attention to detail.

• Comfortable working toward recruitment and enrollment goals in a fast-paced environment.

• Ability to adhere to and apply SOP’s, GCP’s guidelines and regulations pertaining to clinical trials.

• Ability to take initiative, problem solve, and work independently.

• Accountable, dependable and strong commitment to quality of work.

• Strong written and verbal communication skills.

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Preferred

• Previous clinical research experience, particularly psychiatric or CNS studies.

• Familiarity with DSM-5 diagnostic criteria for Major Depressive Disorder and common psychiatric comorbidities.

• Experience administering or supporting standardized psychiatric assessments.

• Knowledge of Good Clinical Practice (GCP) guidelines.

• Experience working with electronic medical records and clinical trial management systems.

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Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a professional environment, even while being permanently remote.

• The noise level in your work-from-home space must be consistently low and free from distractions.

• Internet speeds must be at least 30Mbps download / 10Mbps upload.

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Physical Demands:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• The employee will regularly use hands to reach, handle or feel objects, tools, or controls and talk and hear.

• The employee may sit for long periods of time.

• The employee will need to operate a laptop computer.

• Specific vision abilities required include close vision, distance vision and the ability to adjust focus.

Pre-Employment Screening: Drug screen and background check required.

This job description covers the most essential functions of this position and is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice.

Javara is an integrated research organization (IRO) that advances value by integrating clinical research within the healthcare ecosystem. Javara brings better outcomes for patient centered care, better economic results, improved access to cutting edge therapies and a more predictable research delivery model to the biopharmaceutical sector.

Equal Employment Opportunity Statement: Javara provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Originally posted on Himalayas