Consultant

Consultant

Hybrid, Bangalore or Pune, India

JOB OVERVIEW

As a Consultant you will place the customer at the center of everything we do, making their journey simple, valuable, and delightful. This is an individual contributor role that is focused on helping the customer implement well designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

Role & Responsibilities:

• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Facilitate thorough discovery and data gathering sessions with customers
• Work with the Sr. Consultants and Solution Architects to build a Solution Blueprint based on the data gathering for best possible design
• Define, manage, and deliver on customer expectations throughout the implementation process
• Configure Legion products according to the solution blueprint, updating design documents as-needed
• Thoroughly test configured system via both unit testing and end to end system testing prior to delivering

Customer Centric Consulting

• Provide configuration reviews and configuration knowledge transfers to customer
• Deliver live customer training for areas such as train the trainer for administrators and store managers
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
• Assist customers with software testing along with roll out activities such as data loads and system initialization
• Develops long lasting relationships
• Actively set and manage expectations
• Continually acquires knowledge about our customers and solutions to grow adoption
• With occasional guidance, communicates well in demanding situations internally and externally to all levels of individuals in ways that support troubleshooting and problem solving
• Be familiar with compliance and labor laws and how they impact customers

Project Management

• Understands flexibility and learning how to prepare when needs change
• Identifies and documents requirements and processes
• Seeks guidance on aspects of requirements that are out of immediate scope
• Identifies business process improvements
• Identifies noticeable use cases
• Learning to understand and prevent scope creep
• Takes ownership of configuration tasks assigned within the implementation project plan
• Work with  teams within Legion to ensure implementation timelines and support SLAs are met

Legion Expertise

• Identify, report and prioritize bugs & enhancements
• Gain and maintain core product expertise for end users and configuration
• Grow product knowledge through regular release training
• Communicate upcoming release themes and dates to the customer
• Recommend best practices for using Legion to help store managers and team member’s to get the most from their Legion investment
• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product

YOU WILL DO WELL IN THIS ROLE WHEN YOU…

• Become a trusted advisor to customers, hyper-focused on quality and successful adoption
• Have a passion for helping customers adopt new AI technology
• Accept personal responsibility for the quality and timeliness of work
• Set personal objectives that meet organizational needs
• Are technical-focused with an…