About this role
Hi, I’m Jace, and I founded Ashby’s Customer Education function in 2025. We’ve expanded the team since then, I now lead the team and am excited to be hiring our next Program Manager!
Our team is built on a simple belief: Ashby Academy should feel like every customer’s personal CSM. Regardless of tier or team size, every Ashby customer deserves content that meets them where they are — practical, accurate, and genuinely useful. That standard shapes everything we build, and it’s what’s driven the development of our growing Academy courses, webinar program, and playbook library. We have ambitions to expand both the depth of our content and the formats we deliver it in, and this hire is a meaningful part of getting there.
As our next Customer Education Program Manager, you’ll own customer-facing education work end to end. We’re looking for someone who can quickly learn a complex product well enough to coach users on how to use it, and translate that coaching into content that scales. You’ll turn complex product workflows into clear, practical learning experiences, and partner closely with Customer Success, Product, PMM, and Recruiting Operations Consulting to make sure what we build is grounded in how customers actually work.
This is a hands-on role. You won’t be setting strategy and handing it off. You’ll be in the work: deeply learning the product, identifying what matters, scoping, writing, building, reviewing, refining, and shipping.
What you’ll do at Ashby
Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather the right input, design the approach, and build it
Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today
Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters
Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time
Contribute to the systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences
Help us explore adjacent formats when useful — lighter-weight tutorials, in-app guidance, and other just-in-time learning moments
Typical workload: You’ll manage 2-3 new courses or major playbooks per quarter, plus ongoing refreshes and maintenance of existing content. Most of your time goes into building the work yourself (learning, writing, recording, designing learning flows).
Examples of work you might own
Build a new Academy course that helps customers adopt a new Ashby feature or module
Turn product and SME input into a practical playbook tied to a real recruiting outcome
Record voiceover for a customer-facing learning asset
Audit and refresh an existing course after a product change so it reflects how Ashby works today
Partner with RecOps Consulting or other SMEs to build something that helps customers apply a concept, not just understand it
Experiment with lighter-weight format when a full course isn’t the right answer
Role requirements
You could be a great fit for this role if you can quickly master a complex product, understand how customers use it in practice, and turn that understanding into clear, useful education that meets them where they are.
Traditional customer education experien…
