Tags: Web3 Jobs • Cryptocurrency Customer Support Jobs • Cryptocurrency Finance Jobs • Cryptocurrency Remote Jobs • Blockchain Web3 Jobs
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.
Support Truckers While the World Sleeps
We don’t just provide support, we fuel success. Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most.
We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed.
Current shift times available, all ET:
Wednesday–Sunday: 4:00 PM – 12:00 AM
Friday–Tuesday: 3:00 PM – 11:00 PM
Thursday–Monday: 4:00 PM – 12:00 AM
Monday–Friday: 2:00 PM – 10:00 PM
Work Location: Remote
To support our team, we offer:
Commuter benefits to ease your travel
Lunches and snacks to keep you fueled
A collaborative, high-growth environment where you’ll work closely with talented teammates across the company
Expectations (In this role, you will):
We hold a high bar for customer support and we’re proud of it.
Here’s what success looks like in this role:
Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat
Experience (What we look for):
2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
Proficient with support tools like Zendesk or similar ticketing systems
Customer-first mindset with a genuine passion for delivering exceptional service…