Deal Desk Analyst

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

*This is a remote position that must be based in the United States in the Eastern or Central time zone.*

The Role

We’re hiring a Deal Desk Analyst reporting into our Revenue Operations organization. This role is the engine of Tines’ day to day deal operations. You will turn quotes, order forms, and approvals around quickly and accurately, and act as first line support for our Sales reps, CSMs, and RMs, keeping deals moving and the field unblocked.

You will work with high level direction and own a clearly defined scope, escalating genuinely complex or non standard deals to senior members of the team. It’s an ideal role for someone who thrives on responsiveness, accuracy, and high transaction volume, and who wants to build deep quote to cash expertise as Tines modernizes its tooling.

Our ideal candidate is highly detail oriented, numerically literate, and very comfortable with spreadsheets. They are organized and diligent, and an excellent communicator — both verbally and in writing — as you’ll be working with a wide array of teams and levels of seniority. Finally, this is a start up, so ideally you’re excited by the prospect of building something from the ground up alongside others who are equally energized by the opportunity.

What you will be doing:

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA.
• Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.
• Support reps. Be the first point of contact for day to day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure.
• Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
• Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
• Escalate well. Identify complex or non standard deals early and hand them off cleanly to the senior deal desk.
• Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
• Improve tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows.

What you bring with you:

• 3–4 years in deal desk, sales operations, or order management within B2B SaaS.
• Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar).
• Detail oriented, organiz…