Delivery Architect

G’day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

- We’re recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

The Opportunity

Enterprises run on process, and the quality of those processes shows up everywhere: in customer outcomes, in how teams work, and in the service their own customers receive. Designing the right direction is only half the job. The value becomes real only when it is delivered well: on scope, on quality, and in a way that lasts.

That is where the Delivery Architect comes in. You set the architectural vision and roadmap for your accounts: where each solution is going, why, and what it will take to get there, and you bring in the deep specialists each engagement needs. Our enterprise customers are migrating to cloud, scaling agile, maturing their service management, and adopting AI across the Atlassian System of Work, so you shape the right direction and make sure the team you work with builds toward it.

The Role

As a Delivery Architect, you own the roadmap and vision. You shape the solution, set where the account is going, and keep the architecture coherent as the engagement grows. You work as one of four seats on a named CoE team: the Account Manager owns the relationship and commercials; you own the roadmap, vision, and solution shape, and you help grow and expand the COE; the Technical Program Manager owns the plan and governance; and the Technical Lead owns the build. You are the architectural authority your customers and your team rely on, and you make sure the delivered solution stays true to the direction you set.

You bring breadth across the Atlassian platform and a clear understanding of how large organizations are structured, governed, and run, and you know when to pull in a deep specialist so the solution holds up where it needs real depth. Some Delivery Architects also carry deep expertise in a vertical or technical area and lead that depth themselves where it fits; others go wide and orchestrate specialists.

What You’ll Do 💪

Your Accounts: Vision & Continuity

• Set the architectural vision and roadmap for your Centers of Excellence (COEs, our name for managed customer engagements): where each solution is going and why.
• Provide architectural continuity across the engagement lifecycle, so direction and context carry through every handoff and phase.
• Be the reference point your team and your customers turn to for architecture and solution direction.
• Identify the deep specialists an engagement needs (for example ESM, asset management, or migration experts) and bring them in, or carry that depth yourself where it matches your specialization.

Delivery Direction & Collaboration

• Shape the transition from sales to delivery: solution intent, the skills the engagement will take, and kickoff direction.
• Partner with the Technical Program Manager, who owns the plan and governance: mileston…