Director, Customer Success

Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you’re ready to challenge yourself with work that matters, then this is the place for you. We’re redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!

Who We Are

Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.

Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.

Deepwatch recognition includes:

• 2025, 2024, 2023, 2022 and 2021 Great Place to Work® Certified
• 2024 Military Times Best for Vets Employers
• 2024 US Department of Labor Hire Vets Gold Award
• 2024 Forbes’ America’s Best Startup Employers
• 2024 Cyber Defense Magazine, Global Infosec Awards
• 2023 and 2022 Fortress Cybersecurity Award
• 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
• 2022 Cybersecurity Excellence Award for MDR

Director, Customer Success

Location: Remote

Reports to: CRO

The Director of Customer Success will lead our Customer Success team, driving the strategic vision and operational excellence of a world-class organization at Deepwatch. As a pivotal leadership role at the intersection of customer experience, cybersecurity innovation, and GTM excellence, the Director will oversee a high-impact team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across strategic accounts.

The core objective of this role is to elevate customer satisfaction, loyalty, and to transform the entire customer experience. To deliver on these outcomes, the Director will ensure a seamless post-sale customer journey, maximizing the value clients derive from Deepwatch services while strengthening long-term relationships built on trust and strategic partnership. This position requires close cross-functional collaboration with Sales, Product, Engineering, and Security Operations, and will report directly to the Chief Revenue Officer (CRO).

In this role, you’ll get to:

Strategic Leadership:

• Demonstrate impactful people leadership to oversee and resolve critical customer escalations and maximize client value.
• Cultivate a performance-driven, customer-obsessed team culture centered around innovation, ownership, and continuous improvement.
• Attract, mentor, and inspire a high-performing technical team providing regular career development planning sessions and serving as a role model of Deepwatch’s Core Values.

Operational Excellence:

• Create and sc…