Director, Platform Accounts Management

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Revenue Team:

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

About the Role:

Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

What You’ll Do:

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
• Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals
• Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
• Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities
• Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
• Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics
• Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

What We Look For:

• You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
• Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
• Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
• Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
• Experience in fintech, platforms, payments, commerce, SaaS, or other technology-dri…