eLearning Instructional Designer

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg

LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The eLearning Instructional Designer will work on exciting online learning solutions (courses, games, simulators and assessments) for KnowBe4’s customers. While you need to understand reasonable software security practices, you do not need to have a background in information security.  Just be a creative instructional designer, bring new ideas to the table, and ship learning activities to the LMS! The ideal candidate should be an AI enthusiast with a passion for leveraging artificial intelligence to transform learning experiences. You  will work together with other eLearning developers, QA and engineers in a fast-paced environment, working with SMEs and the entire team (graphics, Q/A course builders, and leadership) to help build and integrate eLearning assets.

Our highly collaborative teams rapidly release courseware in an environment where innovation is applauded and minimizing distractions from real work are top priority.

Responsibilities:

• Design and develop comprehensive eLearning content (courses, games, simulators and assessments) using AI tools for content generation, visualization, and interactivity to integrate with the Learning  Management System (LMS)
• Implement online andragogy, instructional design, and adult learning principles while leveraging AI capabilities to enhance content creation and delivery
• Utilize AI writing tools (like KnowBe4 AIPortal, ChatGPT, Claude) to draft course scripts, scenarios, assessments, and learning activities
• Practice effective interpersonal communication skills and the ability to work with different levels within the organization, to build relationships, to actively listen, and to assist team members and/or subject matter experts (SME) in translating concepts (including AI-generated content) into engaging, effective online courses.
• Develop storyboards in a standard format that strategically incorporate AI-created content components and respond promptly to feedback from Q/A and leadership
• Use AI tools to assist in developing sound knowledge checks for formative assessment, as well as strong summative assessments
• Stay current with emerging AI technologies relevant to eLearning development
• Possess effective communication skills: written (including editing and proof-reading), verbal, and presentation (including visuals), including the ability to articulate how AI enhances instructional content
• Possess the ability and experience to effectively utilize the required technology tools (MS Word, Gmail, Basic HTML/JavaScript) alongside AI content creation tools and platforms
• Evaluate AI-generated content for quality, accuracy, and alignment with lear…