Field Service Engineer II

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations.  This position requires critical problem-solving skills, both technically and in handling customer situations.  The FSE 2 is an experienced professional with well-developed communication skills who has  an understanding of industry practices and company policies.  As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation , and clear communication with support and guidance from a supervisor and senior-level FSEs.

Responsibilities

• Perform successful installations at new and existing customer sites
• Complete regularly scheduled Preventative Maintenance activities on time
• Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract
• Complete all paperwork within departmental goals
• Will complete service reports, expense reports, and SFDC requirements
• Complete all necessary training on time to meet Quality requirements
• Develop working knowledge of industry practices and company policies
• Support the new instrument Sales Process by performing site inspections

Skills

• Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer and/or regulatory agencies
• Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Ongoing development of professional output including written and verbal communications
• Critical thinking in technical decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management
• Computer/Microsoft Office proficiency, especially in Outlook, Excel
• Professional email etiquette
• Presents recommendations and receives support and guidance from a supervisor and senior-level FSE

Knowledge

• Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms

• Experience working directly on software-controlled instruments

• Demonstrated experience working in ISO or GMP controlled environments in the life science field

• Acquired knowledge of computer networking

• Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.

• Understanding of the FSE role and openness to mentoring by senior-level FSEs

• Knowledge of procedures to effectively contribute to updates and procedure improvements

Education

• Minimum of technical degree or equivalent military experience, bachelor’s degree preferr…