Implementation Manager

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Overview

At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you’re curious, bold, and excited to help shape a borderless financial system, we’d love to talk.

Our Ethos

Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what’s broken without waiting, chase trends before they peak, and remember to have fun through it all.

What we're looking for

Rain is seeking a detail-oriented, passionate Implementation Manager to join our team. In this role, you will be a key player in leveling up our onboarding process across our platform, and helping train product analyst. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

What you'll do

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.

• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.

• Train product analyst to onboarding best practices.

• Support the design of onboarding workflows for new business customers.

• Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.

• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.

• Work with product managers to define business requirements for onboarding and create user stories.

• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

What you'll bring to Rain

• Bachelor's degree in Business, Analytics, Economics, or a related field.

• 8-12 years of experience in a product analyst or similar role, preferably at a B2B company.

• Strong analytical and problem-solving skills, with the ability to work with complex data sets.

• Experience with product analytics tools.

• Excellent communication skills and ability to work cross-functionally with diverse teams.

• Ability to work independently and take ownership of tasks while collaborating with team members.

Desirable but not mandatory

• Experienc…