ITSM Configuration Manager

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready for a sneak-peek in the day of a ITSM Configuration Manager in Netcompany?

As an ITSM Configuration Manager, you will:

• Drive the development, adoption, and standardization of Configuration Management best practices across ITSM processes.
• Contribute to the definition of the Configuration Management strategy, objectives, and roadmap, ensuring alignment across services.
• Ensure the Configuration Management process and CMDB framework are implemented, fit for purpose, and compliant with enterprise standards.
• Facilitate advisory and tactical boards, engaging stakeholders to ensure process governance and alignment.
• Oversee the centralized CMDB and associated toolset, ensuring integration, data quality, and ongoing optimization.
• Establish clear roles and accountability for Configuration Process Owners, CI Owners, and Controllers.
• Define, monitor, and report on Configuration Management KPIs to drive process effectiveness and continuous improvement.
• Maintain process documentation in the knowledge management system and lead regular reviews to enhance maturity and reliability.

Qualifications

What would make you a fit for the role:

• University degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of relevant experience in IT service management, preferably in multi-tower and multi-site environments.
• Strong understanding of IT service management best practices and standards (e.g., ITIL, IT4IT).
• Proven experience in delivering ITSM processes across complex environments.
• Competency in various planning and process improvement methodologies; strong analytical skills with the ability to interpret data and statistics for forecasting and decision-making.
• Excellent verbal and written communication skills; ability to deliver presentations clearly and effectively. Command of English is required; French is a strong plus.
• Relevant certifications in at least one of the following areas:
  • ITIL 4 Managing Professional
  • ITIL v3 Intermediate / Expert / MALC
  • IT4IT
  • UML, BPMN 2.0 (Business Process Modelling)
  • OMG Certified Expert in BPM (OCEB)

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team o…