Jr. Specialist HRIS Operations

Who We Are Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion. Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

The Jr. Specialist HRIS Operations provides high-level support, system administration, operational project support and end-user training. The Specialist HRIS Operations will play a pivotal role in creating training documents (SOPs) for all of the Core HR teams’ processes in the new HRIS.

• *Annual compensation range for this position is $48,000- $53,000

This is a full time, remote position

How You’ll Contribute HRIS Support

• Perform system administration for the Human Resources team within Dayforce.
• Diligently monitor and triage service request queue and other support request channels.
• Promptly respond to all requests, courteously set appropriate expectations, and provide timely follow- up/resolutions.
• Serve as tier 1 people systems production support through entire employment lifecycle, adhering to respective service level agreements.
• Consistently apply standard operating procedures to deliver on general support requests while continually searching for opportunities for improvement
• Research and diagnose issues, escalating to internal or external partners as needed

HRIS Training

• Partner with functional/business leaders to create and deliver regular Dayforce training to end users and key user groups in alignment with functional processes.
• Author and publish process documentation, work instructions (SOPs) and reference guides.
• Continuously assess training methods and content to improve delivery, relevance, and value.

HRIS Security, Protection, and Governance

• Ensure protection of People Data by adhering to applicable internal and external data protection policies, regulations, and procedures.
• Escalate system/process vulnerabilities and ensure proper mitigation.
• Follow and champion best practices in role/access controls, secure data transfers, and maintaining system security protocols.
• Create awareness of the importance of data protection and security by supporting training campaigns where needed.
• Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
• Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
• Other duties may be assigned that are not included in the information provided in this job description.

The Ideal Candidate

• Understanding of human capital management, enterprise resource planning, or financial management systems.
• Ability to develop and manage system policies and workflow processes, preferred.
• Ability to maintain [system] organizational structure/master data and accurately update transactional data.
• Must be able to update data and correct records efficiently and accurately.
• Ability to analyze issues, recognize patterns, and perform root-cause analysis.
• Ability to continually learn and adjust to new processes and system functionality required
• Excellent written and verbal communication skills with the ability to translate technical concepts to business language.
• Effective listening skills.
• Ability to uphold and champion high customer service standards, with the ability to prioritize a high volume of requests, efficiently.
• Self-motivated and ability to be productive independently.

Education and Experience

• Bachelor’s degree in computer science, Business Administration, Human Resources, related field, or equivalent experience required.
• 1 year experience administering HR information system, Payroll system, ATS, ERP, and/or finance management systems required.
• Experience in Ceridian Dayforce preferred.
• Advanced proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Visio).
• 1 year experience training and creating work instructions/quick reference guides for end users.
• Experience within the Human Resources field is preferred but not required
• *Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

Originally posted on Himalayas