About Winona:
Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.
About the role:
Winona is looking for a detail-oriented Lifecycle Marketing Assistant to support the execution, optimization, and reporting of email marketing campaigns. In this role, you'll work closely with the marketing team to build campaigns, manage email operations, monitor performance, and ensure a seamless customer experience across all email communications..
Seniority Level: Mid Level
Responsibilities:
Email Campaign Management
Develop, implement, and manage strategic email marketing campaigns.
Create and manage visually appealing email templates using our email platform's (iterable) drag-and-drop editor and basic HTML coding.
Set up and optimize automated email flows, campaigns, and track links.
Monitor and manage the company's email inbox, responding to inquiries and forwarding emails to relevant teams.
Analytics and Reporting
Analyze key email marketing metrics, including open rates, click-through rates, conversions, and other campaign performance indicators.
Conduct A/B testing and interpret data to identify opportunities for improvement.
Generate detailed reports and provide actionable insights based on email performance data.
Create and submit support tickets when needed.
Content and Design
Ensure all campaigns use properly functioning dynamic Handlebars variables for personalization and customization.
Optimize email design for an optimal viewing experience across mobile and desktop devices, including dark mode compatibility.
Administration
Manage and maintain the company's customer database and related spreadsheets, ensuring data accuracy and integrity.
Attend client meetings, take comprehensive notes, and effectively communicate key information to cross-functional teams.
Utilize project management software such as ClickUp to stay organized and effectively manage tasks and deadlines.
Requirements:
5+ years of professional experience in email marketing, CRM marketing, marketing operations, or a related role.
Proficiency in building HTML-based email templates and drag-and-drop email campaigns.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
