Operations Coordinator

Operations Coordinator – Remote

Operations | Process Coordination | KPI Reporting | Cross-Functional Support

Position Type: Full-Time, Remote

Working Hours: U.S. Client Business Hours

Location: Remote (LATAM, South Africa, Pakistan, Eastern Europe Preferred)

About the Role

At Pavago, one of our clients is hiring an Operations Coordinator to support day-to-day business operations across multiple departments while ensuring workflows remain organized, projects stay on track, and leadership has clear visibility into operational performance.

This is a highly organized, execution-focused role where you’ll coordinate recurring operational processes, maintain reporting systems, update documentation, and improve communication across teams. You’ll work closely with leadership and cross-functional departments to ensure priorities move forward efficiently and nothing falls through the cracks.

If you enjoy improving processes, managing multiple priorities, and bringing structure to fast-moving operations, this role is built for you.

What You’ll Own

Process Coordination

• Track operational workflows across finance, HR, customer service, logistics, marketing, and operations.
• Ensure recurring processes are completed according to timelines and SOPs.
• Identify bottlenecks and escalate operational issues proactively.
• Coordinate deliverables, deadlines, and follow-ups across departments.
• Help maintain accountability and operational consistency across teams.

Data Management & Reporting

• Maintain KPI dashboards, trackers, and operational databases.
• Prepare weekly and monthly performance reports.
• Monitor workflow efficiency, productivity, and operational metrics.
• Ensure reporting is accurate, organized, and delivered on time.
• Support leadership with ad hoc reporting and operational analysis.

Documentation & SOP Management

• Maintain and update SOPs, operational guides, and workflow documentation.
• Organize documentation across Google Drive, Notion, SharePoint, or similar platforms.
• Ensure records remain organized, accessible, and audit-ready.
• Help standardize documentation and operational processes.

Vendor & Partner Coordination

• Coordinate operational timelines with vendors and external partners.
• Monitor vendor SLAs and follow up on outstanding deliverables.
• Route invoices, approvals, and operational requests appropriately.
• Maintain accurate records of vendor communication and documentation.

Cross-Functional Operations Support

• Coordinate recurring operational tasks and internal projects.
• Follow up on action items and maintain accountability across teams.
• Support leadership with scheduling, research, reporting, and operational initiatives.
• Improve communication and workflow visibility across departments.

Compliance & Operational Controls

• Ensure operational processes follow internal standards and company procedures.
• Maintain operational logs, trackers, and compliance documentation.
• Support quality control across recurring operational workflows.
• Help improve operational consistency and process reliability.

Requirements

Must-Have Qualifications

Experience

• 2+ years of experience in operations, project coordination, business operations, or similar roles.