Partner Success Engineer (Infrastructure)

Company Overview

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

Company Operating Rhythm

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

Our Customer Success team — The Heartbeat of Deepgram — sits at the intersection of partners, product, and growth. We don’t just “manage accounts.” We make Deepgram succeed inside our partners’ environments by combining deep technical expertise, commercial instinct, and an AI-native way of working — and by building the systems that make the whole team’s work compound over time.

A Partner Success Engineer, Infrastructure is a hands-on customer success representative who drives joint adoption, solves hard technical problems, uncovers expansion, and owns a portfolio of strategic infrastructure partners end to end. This is a specialized seat focused on the silicon, hardware, cloud, inference, and security platforms that Deepgram’s voice AI runs on — the partners whose chips, servers, accelerators (CPU/GPU/NPU), cloud and inference platforms, on-device and edge runtimes, and confidential-computing or model-security layers determine where and how our models can be deployed.

Increasingly, our largest opportunities depend on meeting customers wherever their data and compute live — self-hosted, on-premises, air-gapped, single-tenant dedicated, and at the edge. The infrastructure partners in this portfolio are how we get there, both as a distribution channel and as the technical foundation for secure, performant deployment. You’ll own that motion: turning deep technical validation into joint go-to-market, co-sell, and durable channel growth.

Who You Are

You’re not a traditional CSM, Technical Account Manager or Partner Manager. You operate at the intersection of three competencies, and you’re genuinely strong across all three:

• Expert technical consulting — you run demos, guide deployment architecture discussions, troubleshoot integrations, and help partners and their customers stand up Deepgram across self-hosted, on-prem, dedicated, and edge environments. No coding required, but you’re fluent in APIs, containers and orche…