Patient Experience Specialist (Spanish)

About the company

At Covera Health, we’re on a mission to improve healthcare by making every diagnosis more accurate.

Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient’s care journey.

We’re changing that.

Covera combines clinical expertise, advanced AI, and one of the industry’s largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients.

In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we’re building a connected experience that simply hasn’t existed before.

Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value based primary care physicians.

This is an exciting moment to join Covera. We’re building technology that is helping detect serious conditions earlier, improving the quality of care for millions of patients, and redefining what healthcare can be. If you’re excited by meaningful work, ambitious teammates, and the opportunity to help save lives through better healthcare, we’d love to meet you.

About the role

As a Patient Experience Specialist working on the Medmo team, you’ll play a vital role in helping patients navigate one of the most important moments in their healthcare journey.

When a patient needs an MRI, CT, ultrasound, or other diagnostic imaging, the process can be overwhelming. Finding the right facility, understanding costs, coordinating with providers, and scheduling an appointment often requires navigating a fragmented healthcare system.

That’s where you come in.

As part of the Medmo team at Covera Health, you’ll guide patients from referral to appointment, helping them access high quality, affordable imaging while delivering an experience that is compassionate, seamless, and efficient. You’ll work closely with patients, healthcare providers, and imaging centers to remove barriers to care and ensure every patient receives the support they need.

This is much more than a scheduling role. You’ll be a trusted guide, problem solver, and advocate for patients, helping improve access to care while contributing ideas that shape how we continue to evolve the patient experience.

If you’re energized by helping people, thrive in a fast paced environment, and enjoy solving complex problems with empathy and attention to detail, we’d love to meet you. To learn more about the Medmo team within Covera, please visit the Medmo website at Medmo.com.

In this role, you will be expected to:

• Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment.
• Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging.
• Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
• Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy in every interaction.
• Become an expert in Covera Health/Medmo’s products, workflows, and operational pro…