Professional Services Manager

Professional Services Manager

Location: Remote (U.S.-based)

Type: Full-time

About Us

At Togetherwork, we empower mission-driven organizations with cutting-edge software solutions. Our clients include some of the world’s most impactful nonprofits—like the ASPCA (American Society for the Prevention of Cruelty to Animals), ACLU (American Civil Liberties Union), and International Rescue Committee. We’re passionate about helping them succeed through innovative technology and exceptional service.

The Role

We’re looking for a Professional Services Manager to lead the implementation and ongoing success of our fundraising and advocacy software. You’ll serve as a strategic partner to nonprofit clients, guiding them through complex technical projects, from onboarding and integrations to feature adoption and support.

This is a client-facing, cross-functional role ideal for someone who thrives at the intersection of technology, project management, and customer success. The role is a blend of two responsibilities: structured project management (planning, scoping, and driving implementations and projects to completion) and hands-on client support (responding to requests, troubleshooting, and training). You should be energized by both, and comfortable shifting between leading a project and resolving a day-to-day support ticket. Because this work is billable, it also calls for precise, detail-oriented tracking and reporting of your time.

What You’ll Do

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
• Lead software implementations, system integrations, and technical consulting engagements.
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions.
• Translate business needs into technical requirements, timelines, and documentation.
• Guide clients through complex decisions that align with their strategic goals.
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
• Provide proactive, high-touch day-to-day support and training to drive client satisfaction and product adoption. This support work carries equal weight to project delivery and is a core, ongoing part of the role, not an occasional add-on.
• Accurately track and log billable time in 15-minute increments across both projects and support work, ensuring timely, detailed, and reliable time entries.
• Leverage approved AI tools, automation, and data dashboards to support solution analysis, planning, documentation, and risk identification, and to inform delivery recommendations.
• Share feedback and adopt evolving AI-enabled delivery practices and solution standards to help improve how the team works.

What You Bring

• Experience working in or with nonprofit organizations.
• Familiarity with fundraising, digital marketing, and advocacy strategies.
• Strong project management skills with the ability to juggle multiple client engagements.
• Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools.
• Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or Nonprofit Cloud).
• Hands-on experience with project management tools like Jira and Monday.com.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.).
• Excellent communication, documentation, and problem-solving skills, with exceptional attention to detail and accuracy.
• Demonstrated discipline in tracking and billing time accurately, including in 15-minute increments, with a track re…