Professional Services Manager

Title of the position: Professional Services Manager

Role Overview

The Professional Services Manager oversees the delivery of high-quality CLASS services for Teachstone.  The Professional Services Manager provides mentoring, leadership development, and support to the Teachstone services team, contractors, and affiliate training community.

Company Overview

Teachstone® was founded in 2008 to deliver the Classroom Assessment Scoring System® (CLASS®) nationwide and around the globe. Developed through years of research, the CLASS observation tool measures the interactions between teachers and children, which have been shown to drive learning and lifelong achievement. Teachstone helps organizations conduct classroom observations and provides professional development so that teachers improve and children learn more. Our online subscription service, myTeachstone, simplifies CLASS implementation by combining observation data with a robust library of CLASS resources and professional development.

At Teachstone, everything we do is about improving the ways teachers interact with their students. We train coaches and observers, build and deliver online support programs, design professional development – all of it grounded in one proven fact: the interactions teachers have with students have a lasting impact on their academic and developmental success. By helping educators describe, measure and improve their interactions and relationships with students, Teachstone is transforming education nationwide, one interaction at a time.

Role Description

• Provide ongoing support and supervision to CLASS Specialists
• Observe and evaluate CLASS Specialists to ensure high-quality delivery of Teachstone services
• Develop and implement cross-training plan
• Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven team
• Coordinate with Marketing/Impact/Revenue/Product/Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs
• Provide vision, leadership, and direction to CLASS Specialists to ensure Teachstone standards are supported and achieved
• Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives.
• Use data and training evaluations to drive a continuous improvement of Teachstone services
• Maintain and build an in-depth knowledge of Teachstone’s line of products and services
• Achieve and maintain reliability for all CLASS age levels assigned
• Support onboarding processes and procedures of CLASS Specialists and contractors
• Coordinate and guide service delivery for multi-layer contract implementation for enterprise clients
• Coordinate with CLASS Specialists to create and support non-standard training and coaching services
• Plan and collaborate with revenue team members to support the utilization of multi-layered client contracts
• Work closely with other Professional Services Managers, and other department managers as needed to support service delivery
• Deliver Teachstone training programs and services, as needed
• Embrace and demonstrate Teachstone’s Mission and Values both internal and external with clients
• Other duties as needed to support Teachstone as the organization matures

Team Management

• Support with forecasting hiring needs for the Professional Services team
• Retain key talent
• Provide performance management, monitoring fit between employees and their roles and offer feedback to enhance fit
• Define and assign performance metrics within the team
• Coordinate with CLASS Specialists and contractors to promote th…