Professional Services Manager I

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities, ensuring the seamless adoption and implementation of Axon Enterprise’s cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon’s digital evidence management systems, body-worn cameras, Artificial Intelligence (AI) solutions, and Professional Services Packages. Acting as a Trusted Advisor, the Professional Services Manager supports customers in maximizing the potential of Axon’s technologies to transform their operations.

What You’ll Do

Location: Remote in the United States

Travel: Up to 75% travel to customer locations domestically

Reports to: Manager, Professional Services

• Engage  with technology decision-makers (e.g., Chiefs of Police, Command Staff,  Sheriffs, Directors of IT) and program managers pre-sale and post-sale to  support successful product implementation and adoption.

• Participate  in pre-sales activities, including:

• Sales  presentations and solution demonstrations.

• Responding  to RFPs and RFIs.

• Assisting  in the creation of deployment plans.

• Supporting  product Test and Evaluations.

• Plan,  coordinate, and execute post-sale program implementation for Axon’s  Evidence.com, body-worn camera products, AI solutions, and  associated services packages.

• Conduct  customer site assessments to evaluate requirements and implementation  readiness.

• Ensure  proper setup and functionality of equipment, such as body-worn camera systems, to meet operational needs.

• Provide  tailored training to law enforcement and other customers, enhancing their  operational capabilities and training curriculums.

• Collaborate  closely with Sales, Product, and Customer Operations teams to:

• Address  and document customer feature requests and issues.

• Offer  valuable feedback to drive product improvements.

• Ensure  high levels of customer satisfaction and program success.

• Assist  customers in developing comprehensive agency-wide deployment plans.

• Champion  Axon’s mission to transform training and operational efficiency through  innovative solutions like AI solutions and Evidence.com.

• Perform  other duties as assigned.

What You Bring

• Bachelor’s  degree or equivalent knowledge and experience.

• Experience  implementing and/or leading an Axon body-worn camera program.

• Experience  with training, project management, and resource tracking.

• Experience  with SAAS sales or support.

• Knowledge  and demonstrated operating experience in one or more of the following  areas: Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual  Reality, Mobile Communications, SAAS.

• Knowledge  of professional service provision with a technical or weapons-related …