Job Description
We’re now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell.
Working across marketing, digital, data, technology, and operations, you’ll manage complex cross functional programmes that deliver measurable business outcomes and support our long-term growth ambitions. The role is responsible for programme governance, stakeholder management, budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits.
Key responsibilities
Programme Leadership & Delivery
- Lead the end-to-end delivery of customer marketing transformation programmes.
- Develop and maintain programme roadmaps, delivery plans, governance structures, and reporting frameworks.
- Manage multiple workstreams and dependencies across business and technology teams.
- Ensure delivery milestones, risks, budgets, and outcomes are effectively managed.
- Promote continuous improvement and lessons learned throughout programme delivery.
- Work closely with CRM agency to establish and remove project blockers
- Run project status meetings, coordinate meetings between agency and key stakeholders, ensure actions are documented and followed through on
Customer Marketing Transformation
- Deliver transformation initiatives focused on customer lifecycle optimisation, CRM and marketing technology transformation, personalisation and segmentation strategies, customer communications and engagement, marketing automation and campaign effectiveness, Customer journey improvements
- Support the implementation of customer-centric operating models and processes.
Stakeholder Management
- Build strong relationships with senior stakeholders across Marketing, Customer, Technology, Data, Compliance, Operations, and Change functions.
- Facilitate governance forums, steering committees, and executive updates.
- Influence and align stakeholders to support programme objectives and delivery priorities.
- Ensure impacted teams are engaged, prepared, and supported through change.
Governance, Risk & Financial Management
- Establish and maintain effective programme governance and controls.
- Manage programme risks, issues, dependencies, assumptions, and mitigations.
- Oversee programme budgets, resource plans, and supplier engagement.
- Track programme benefits and ensure delivery of agreed business outcomes.
Competence, Knowledge, and Skills
- Proven experience in project management and change implementation.
- At least 7+ years’ experience in programme management within customer, marketing, CRM, or digital transformation environments.
- Strong programme and project management capability across multiple concurrent workstreams.
- Excellent stakeholder management and communication skills.
- Experience managing governance, risks, budgets, and delivery reporting.
- Experience in project management frameworks such as agile, waterfall, scrum or PRINCE2.
- Strong leadership and influencing capability across cross-functional teams.
- Strategic and customer-focused mindset.
- Strong organisational and planning skills.
- Collaborative leadership style.
- Ability to manage complexity and ambiguity.
- Strong problem-solving and decision-making capability.
- Resilient, adaptable, and delivery-fo…
