Property Management Admin for a Real Estate Firm in US (Home Based Full Time)

• Answer inbound calls during business hours
  
• Fully resolve caller needs at the point of contact — not just message-taking
  
• Use Rent Manager software to look up tenant, property, and account information as needed
  
• Upload tenant payment batches via CSV file into Rent Manager (training will be provided)
  
• Handle maintenance requests:
  
• Primary path: guide tenants to log the request themselves in Rent Manager
  
• Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly
  
• Coordinate maintenance dispatch:--Identify which property manager/technician is available and when
  
• Contact the appropriate tech to go out to the property
  
• If no tech is reachable, escalate to the Property Manager directly
  
• Know when and how to escalate issues to the Managing Member, when needed
  

Originally posted on Himalayas