Salesforce Delivery Manager (Channel/Portal Squad)

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The Salesforce Delivery Manager is the primary solution owner for their assigned domain, including systems, processes, integrations, and data architecture. This role is responsible for driving the end-to-end delivery of Salesforce initiatives by facilitating team operations, managing the backlog, and ensuring a sustainable development pace. The Delivery Manager bridges the gap between business requirements and technical execution while shielding the team from external disruptions. This role ensures that solutions are delivered on time, within scope, and adhere to high standards of architectural integrity and platform stability.

Responsibilities:

Project Ownership & Planning

• Primary Solution Owner: Take ownership of the domain’s systems, processes, integrations, and data architecture.
• Team Facilitation: Lead daily stand-ups and sprint planning sessions to establish clear goals for the team.
• Backlog Orchestration: Coordinate backlog refinement with Product Owners to ensure work is ready for development.
• Forecasting: Establish realistic commitments and provide accurate delivery timelines for stakeholders.

Performance & Metrics Analysis

• Efficiency Tracking: Analyze velocity, capacity, and throughput metrics to measure squad performance.
• Trend Monitoring: Monitor sprint burndown charts and release burnup trends to identify delivery patterns.
• Sustainable Pace: Balance the team’s workload to ensure a healthy, sustainable output without burnout.

Stakeholder & Team Communication

• Review & Demo: Organize and facilitate sprint reviews and demos to showcase progress to stakeholders.
• Continuous Improvement: Lead retrospectives to identify and implement process enhancements.
• Strategic Liaison: Serve as the primary point of contact for progress, risks, and issues.
• Priority Negotiation: Build trusted relationships with business partners to align technical execution with business priorities.

Defect Management

• Identify, document, and track software defects using appropriate tools
• Analyze and document bugs and errors discovered during testing phases
• Provide clear, detailed reproduction steps and supporting evidence for identified issues
• Collaborate with developers to ensure timely resolution of issues
• Perform root cause analysis on critical bugs to prevent recurrence

Cross-Platform Testing

• Test integrations between systems to ensure data consistency, data flow, and functionality
• Verify end-to-end business processes that span multiple systems
• Rapidly gain understanding of business workflows to provide meaningful QA feedback

Reporting and Documentation

• Prepare detailed test reports and quality metrics for stakeholders
• Maintain up-to-date test documentation, including test cases and procedures
• Report test results in a clear, concise manner for both technical and non-technical stakeholders
• Develop comprehensive …