Senior Account & Channel Manager

Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat.

Today, Ripjar’s AI-native software and data fusion products are used by governments, the world’s largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing.

If you want your work to matter, this is where it happens.

We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time.

The role:

This is a Senior dual-motion account management position with direct responsibility for building Ripjar’s net and gross revenue retention within a portfolio of named accounts. You will also be responsible for identifying and acquiring one new strategic channel partner.

We’re looking for a Senior Account Manager to own and grow a portfolio of enterprise accounts across financial services and corporate markets. You’ll be the primary commercial relationship for some of Ripjar’s most strategic clients — building deep partnerships with compliance, AML, and risk stakeholders, driving renewals, and identifying opportunities to expand our footprint within each account.

On the channel side, you will be work alongside the head of Customer and Partner Success to identify and onboard one strategic channel partner for our screening solution. You will own the full partner acquisition lifecycle — from market mapping and outreach through to commercial negotiation and partner activation — with the goal of establishing a productive channel partner through whom Ripjar can sell at scale.

This is a high-impact individual contributor role for someone who thrives in a consultative environment, understands the regulatory pressures facing financial institutions, and knows how to navigate complex, multi-stakeholder enterprise deals.

Key Tasks — Account Management

• Own the post-sale lifecycle from onboarding through renewal readiness

• Maintain executive and operational relationships across named accounts

• Deliver structured success planning and Executive Business Reviews focused on value realisation

• Proactively identify and mitigate retention risks and customer health concerns

• Identify organic expansion opportunities based on adoption and outcomes; progress and close with Head of Customer and Partner Success & Growth

• Improve cross-functional handovers (Delivery → CSG → Support) to ensure continuity and accountability

• Act as the primary voice of the customer to Product, Engineering, and leadership

• Establish and maintain customer health frameworks and engagement standards

• Collaborate with the Head of Customer and Partner Success & Growth on account strategy and renewal planning

• Act as escalation point for complex customer issue

Key Tasks — Channel Partner Acquisition & Development

• In close collaboration with the Head of Customer and Partner Success & Growth Identify and prioritise target partner archetypes — including B2B core banking SaaS vendors, RegTech platforms, compliance managed service providers, systems integrators, and consulting firms

• Lead outbound prospecting an…