Senior Business Process Consultant – ITAM, HAM, SAM

Senior Business Process Consultant – ITAM, HAM, SAM

About NewRocket

NewRocket is the AI-first Elite ServiceNow Partner that helps enterprises activate real value on the Now Platform. We combine deep industry expertise, human-centered design, and enterprise-grade AI to deliver intelligent workflows that power transformation at scale. Our mission is to go beyond workflow-creating experiences where employees flourish, customers thrive, and businesses accelerate.

About the Role

We are seeking an IT Asset Management (ITAM) Business Process Consultant with deep expertise in ServiceNow SAM/HAM to lead and optimize enterprise-scale asset-management implementations.

The Senior Business Process Consultant is a strategic advisor and delivery leader responsible for guiding large-scale digital transformation efforts across complex client environments. This role drives business value by aligning platform capabilities with customer outcomes, leading cross-functional teams, and advancing our business process architecture practice. The Senior Business Process Consultant mentors Business Process Architects and Senior Business Analysts, and acts as a trusted partner to executive stakeholders internally and externally.

Key Responsibilities and Accountabilities:

• Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios.
• Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices.
• Serve as a senior advisor to executive stakeholders on business transformation and change management.
• Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance.
• Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies.
• Contribute to the development and standardization of business process methodologies, playbooks, and frameworks.
• Represent the organization in thought leadership activities (e.g., webinars, whitepapers, conferences).
• Identify and mitigate business and delivery risks early in the engagement lifecycle.
• Lead special projects across Delivery and Innovation teams to mature our delivery capability.
• Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes.

What You Bring

• 5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM
• Mastery of business process architecture principles and service design for ServiceNow
• Ability to operate strategically while remaining hands-on when needed
• Executive-level communication and stakeholder management skills
• Exceptional leadership and team development skills across distributed, global teams
• Skilled in navigating ambiguity and leading change through influence
• Deep understanding of value realization and outcome mapping
• Experience aligning business and IT goals in complex enterprise environments
• Excellent stakeholder-management and communication skills—able to explain asset optimization strategies to both CFOs and technical teams.
• A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.

Why NewRocket

• Shape the future of intelligent asset management as part of an AI-first ServiceNow Elite Partner.
• Work with leading global organizations on high-impact ITAM transformations.
• Collaborate with cross-disciplinary experts in ITOM, AI, and FinOps to design next-generation solu…