Senior Customer Success Manager - Quora
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Description
[ Quora is a privately held, “remote-first” company . This position can be performed remotely from anywhere in the United States. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country.]
About Quora:
Quora’s mission is to grow the world’s collective intelligence. To do so, we have two platforms:
Quora: a global knowledge sharing platform with over 300M monthly unique visitors, bringing people together to share insights on various topics and providing a unique platform to learn and connect with others.
Poe: a platform providing millions of global users with one place to chat, explore and build with a wide variety of AI language models (bots), including Claude-Opus-4.7, Nano-Banana-2, GPT-Image-2, GPT-5.5, GPT-5.5-Pro, and more. As AI capabilities rapidly advance, Poe provides a single platform to instantly integrate and utilize these new models.
Behind these products are passionate, collaborative, and high-performing global teams. We have a culture rooted in transparency, idea-sharing, and experimentation that allows us to celebrate success and grow together through meaningful work. Join us on this journey to create a positive impact and make a significant change in the world.
This role will be supporting our Quora product.
About the Team and Role:
Quora’s Sales team is dedicated to driving revenue through strategic partnerships with Agencies and Direct Clients. We are a data-driven, collaborative, and entrepreneurial team that thrives on enabling partnerships that create value for both our Advertisers and Quora. We enjoy working cross-functionally with other teams and take pride in solving problems creatively.
Quora is seeking an experienced Customer Success Manager to partner with and advise our advertisers and help them build success on our advertising platform. You will be the main point of contact for a diverse portfolio of advertisers and have full ownership of the customer experience and customer success. Drawing upon all available resources, metrics, and Quora product knowledge, you will provide insights that will optimize ad campaigns and determine which creative content works most effectively. Quora Customer Success Managers engage customers in a more meaningful way than the typical sales experience. We value direct and timely communication, creative insights, and expect you to advise and even challenge advertisers if it will help them ultimately be more successful on Quora and in their respective teams.
Ideal candidates will have business experience in an agency or sales environment as well as experience managing internal and external relationships with a diverse set of stakeholders and participants. The successful candidate will also have experience in/around paid search and DR/Performance marketing campaigns. You will be a great fit in this role if you love problem solving, pattern matching, digging into the data, being creative, wooing, advocating, exploring, and also checking off your list of to-dos. You are creative, smart, and like to execute.
Responsibilities:
Autonomously manage a portfolio of advertising clients
Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
Troubleshoot and answer questions related to campaign delivery and optimization
Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
Share learnings and best practices internally and externally
Forecast and track key account data for internal projections