Senior Manager, Professional Services - LS

Professional Services Senior Manager

Job Description

Mitratech is a proven global technology partner for Corporate Legal and Compliance (CLC), Governance and Regulatory Compliance (GRC), and Human Resources Compliance (HRC) teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you’ll fit right in.

The Professional Services Senior Manager is responsible for Professional Services and Implementation teams for one – three applications within a single business unit, the successful onboarding of new customer implementations and existing customer project work. The ideal candidate will possess exceptional management skills, the ability to on board individual contributors, financial curiosity to deliver against P&L budgets, adept cross functional relationship-building capabilities, and a passion for empowering “reports to” team members to succeed. This role requires close collaboration with the Team Managers to ensure successful rollout of scope and an understanding of efficiency in onboarding.

Essential Duties & Responsibilities:

• Leadership and Management: Provide strategic direction and support to individual team contributors and services leadership, fostering a culture of collaboration, accountability, and continuous improvement. Cross-train individual contributors to ensure a versatile and agile workforce capable of adapting to changing project demands – ultimately advising to expand their career path and existing experience.

• Continuous Process Improvement – Working with services leadership identify, build, and deploy strategic initiatives that will improve project delivery; reduce time to value, reduce total cost of implementation and ownership, enhance customer experience, and drive adoption for customers.

• Stakeholder Engagement and Relationship Management: Build and maintain strong relationships with key stakeholders, including clients, internal teams and third-party vendors. Act as a liaison between internal teams, facilitating communication, resolving issues, escalating risk, and driving continuous improvement.

• Operational Excellence: Drive to success across the Professional Services Department including budget management, resource allocation (staffing for teams as well as upcoming projects) and department process optimization. Implement Mitratech best practice methodologies to enhance efficiency, productivity and quality of onboarding for customers.

• Relationship Building: Cultivate strong relationships with internal stakeholders, particularly the sales, customer success, and product teams, to ensure alignment on product roadmaps and efficient onboarding processes. Develop and maintain relationships with clients to understand their needs and ensure successful implementation and integration experiences.

• Empowerment: Empower reports to team members by providing them with the necessary tools, resources, and support to excel in their roles. Foster a culture of autonomy, creativity, and innovation within the professional services teams.

DAY-TO-DAY RESPONSIBILITIES:

• Revenue Forecasting and Budget Management: Develop an understanding of revenue forecasting to support Professional Services Director or VP in ensure success target attainment.

• Monitor Resource Management / Project Completion: Collaborate closely with the Pr…