Senior Partner Enablement Manager

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At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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See yourself at Twilio

Join the team as Twilio’s next Senior Partner Enablement Manager.

About the job

We are looking for a Senior Partner Enablement Manager who will excel within a specialized Dual-Function Model, operating seamlessly as a strategic consultant, master facilitator and hands-on designer. In this role, you will be the dedicated enablement resource for our partner organization. As a Senior Partner Enablement Manager, you will drive tangible revenue growth by improving attach and conversion rates for partner-led deals. You will fully integrate the partner motion into enablement narratives, ensuring Twilio GTM understands a unified “better together” message. You will bridge the gap between complex product offerings and partner revenue generation ensuring our GTM teams fully understand how to leverage our Partner ecosystem. You aren’t just creating slide decks; you are designing comprehensive learning journeys, building strong relationships with internal and external stakeholders, and commanding the room (or the Zoom) during high-impact training sessions. You will hit the ground running to ensure you are fully ramped to own and lead the partner-specific content track for our 2027 Sales Kickoff (SKO).

Responsibilities

In this role, you’ll:

• Be the Enablement Business Partner: Act as the primary point of contact for the Global Partnerships Team. Align enablement strategies directly with regional partner revenue goals and pipeline needs.
• Partner Ecosystem End-to-End Instructional Design: Architect, build, and maintain high-quality enablement content tailored specifically about the Twilio partner motion (who sell differently than direct sales). This includes e-learning courses, playbooks, and sales toolkits.
• Master Facilitation: Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team, including sales reps and SEs.
• Partnership & Peer Collaboration: Navigate a matrixed environment with ease. Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, Partnerships, and Product teams to translate the partner narrative into the broader Twilio GTM motion while identifying internal content to translate into partner-facing assets.
• Impact Measurement: Don’t just deliver training—prove it works. Track, analyze, and report on enablement metrics (e.g., course completion, partner certification rates, and time-to-first-deal). Define learning objectives and tie enablement metrics directly to partner performance and deal velocity.
• Strategic Roadmap Alignment: Partner with executive stakeholders to plan, prioritize and execute an enablement roadmap aligned with the global partnership growth initiatives and revenue goals.
• GTM Narrative Integration: Consult with partner leadership and cross-functional t…