For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet’s customers in Europe, the Middle East, and Africa expect our Customer Trust team to understand their compliance challenges, speak their language, and respond quickly to security assessments. We’re looking for a Sr. Security Engineer I to lead Customer Trust operations across EMEA—responding to security questionnaires, managing vendor risk assessments, and building trusted relationships with enterprise customers in these regions. You will be responsible for questionnaire triage, completion, and queue management for EMEA customers. You’ll work closely with EMEA sales teams, understand regional compliance requirements (GDPR, EU data protection, sector-specific frameworks), and ensure Smartsheet maintains a strong reputation for responsiveness and technical credibility in these high-value markets.
You will work remotely from the UK and report to our Sr. Director, GRC Engineering, based in the US
You Have
- 5+ years of experience in customer trust, vendor risk management, security assessment, or customer-facing security roles at SaaS or cloud platform companies.
- Proven experience completing and responding to customer security questionnaires, vendor assessments, and RFIs.
- Strong understanding of GDPR, EU data protection, and regional compliance requirements: Familiarity with data residency, data processing agreements, DPIAs, and how cloud services operate within EU regulatory frameworks.
- Knowledge of GRC frameworks: Working knowledge of SOC 2, ISO 27001, and compliance standards commonly referenced in EMEA assessments.
- Solid technical security foundation: Understanding of cloud architecture, access controls, encryption, incident response, data handling, and security best practices sufficient to provide credible responses to technical questions.
- A degree in Computer Science, Computer Engineering, Cybersecurity or a related field or equivalent practical experience.
- Excellent written and verbal communication: Ability to explain technical security concepts clearly to both technical and non-technical stakeholders, and to adapt communication style for different audiences.
- Queue and project management skills: Comfort with ticketing systems, SLA tracking, and managing multiple concurrent questionnaires and customer interactions.
- Eligible to work in the United Kingdom.
Nice to Have
- Fluency in an additional European language. Ability to respond to technical security questions in multiple languages.
- Professional security certifications: CISSP, CCSK, CISM, CompTIA Security+, or equivalent.
- Background in SaaS customer trust or security operations in European companies.
- Experience with industry-specific EMEA compliance requirements (financial services, healthcare, government contracting).
- Familiarity with tools and platforms used for questionnaire management and vendor risk (Targhee, OneTrust, SAFE, or similar).
Perks & Benefits:
- Employer-paid Private Medical and Dental, additional cost for family members
- Monthly contributions toward your pension
- Monthly stipend to support your work and productivity
- 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer …
