Senior Technical Program Manager, Security - Mexico

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the role:

JumpCloud is looking for a Senior Technical Program Manager (TPM) to operate the Security organization’s program management function. This is a hands-on role for a classically trained program manager who has already integrated AI deeply into their working life and uses it to operate at a higher level than traditional PM scale allows. You will own the day-to-day program management of the security organization’s projects and run a hybrid program management capability where AI handles continuous structured work, while you provide the judgment, prioritization and relationship work where humans excel.

About the team:

Our Security organization spans SecOps, GRC, and DevSecOps. As our scope grows, we are actively investing in modern, AI-augmented operations. As the Senior TPM reporting to the Director of Security, you will own program management across the entire org. You will partner closely with security leadership, engineers, and our AI team, collaborating to design, refine, and drive the AI-assisted program management systems that power our daily work.

What you will be doing:

• Operating Standard Enforcement: Apply a single operating standard across every security project. Drive project hygiene at scale: ownership, dates, scope, plans, status. Review and act on AI-generated drafts that flag gaps, propose fixes and surface stale work to project owners.

• Intake and Triage: Own the front door for security requests across Slack channels, ticket forms and direct asks. Classify, route, set expectations with requestors and capture demand as data. Train the AI classification system through your corrections and feedback.

• Status and Reporting: Produce per-person, per-project and program-level status briefs and the reports the security org commits to (weekly operating reviews, monthly engineering-relevant metrics, quarterly roadmap progress). Edit AI-drafted reports for narrative, framing and the relationship context the data does not capture.

• Capacity and Commitment: Maintain a working model of team capacity and project commitments. Flag slippage early. Surface overcommitment to leadership before dates slip. Apply judgment for factors the data does not see (team morale, growth needs, strategic context).

• Interruption Work Tracking: Inventory and measure the categories of interruption work the team handles (elevation requests, threat model processing, team requests, secret rotations, vulnerability alerts and others). Propose new projects to reduce unplanned work and improve processing efficiency.

• Prioritization: Place new work in the priority queue using stated criteria of impact, urgency, dependencies and capacity. Apply judgment for political and strategic context.

• AI System Partnership: Work directly with the AI engineering function as an internal customer. File feature requests, validate output quality, define what good looks like and shape the system over time. You are the product owner for the program management capability …