Here at Scout Motors, we’re carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.
The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.
At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.
Join us at Scout Motors and be part of shaping the future of transportation. If you’re ready to drive change and make history, apply now!
What you’ll do
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
- Building communication templates and protocols for Service Specialists (texts, emails, status updates)
- Own the design and continuous improvement of the end-to-end customer service journey.
- Develop comprehensive playbooks for Service Specialists, Service Technicians, and Service Assistants.
- Design and document daily job dispatch processes and end-to-end service workflows that maximize productivity, consistency, and customer experience.
- Lead development of the mobile service operating model, including logistics planning, service delivery standards, and operational readiness.
- Build hiring and training timelines that align with Scout’s growth roadmap, ensuring the right people are in the right place at each stage of scaling.
- Partner with cross-functional team members across key departments such as Aftersales, Digital, Training, HR, and more to align Retail Service Operations with Scout’s broader company objectives.
- Leverage AI tools and emerging technologies to accelerate and streamline workflow development, documentation, and operational analysis.
- Own service operations KPI development, performance reporting, and continuous improvement initiatives.
- Independently identify operational risks, process gaps, and scalability challenges while implementing solutions that improve service performance and customer experience.
Location & Travel Expectations:
- This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC or St. Louis, Missouri. We will also consider remote applicants.
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
- Travel: Domestic and international travel required, approximately 50% of the time. Valid driver’s license required. Passport required.
What you’ll bring
We expect all Scout employees to have integrity, curiosit…
