Site Reliability Software Engineer (Hybrid)

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

Cranial Technologies also provides treatment with EarWell ® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell ® is a proven, non-invasive treatment option for families.

We are looking for a Site Reliability Engineer to join our growing team.

The ideal candidate has a strong technical background in software development and systems operations, with experience supporting business-critical applications in a healthcare or regulated environment. This person will help ensure that systems used by clinical, operational, and administrative teams remain stable, secure, and available.

This role is responsible for building automation, improving observability, reducing manual operational work, supporting integrations, and helping maintain reliable systems that directly impact patient care and business operations.

This is a hybrid position with two in-office days per week at our headquarters in Tempe, AZ.

Key Responsibilities

• Design, build, and maintain reliable, secure, and scalable healthcare technology systems.
• Develop automation tools to reduce manual support work and improve operational efficiency.
• Support production applications, internal portals, APIs, integrations, and clinical system workflows.
• Improve monitoring, alerting, logging, and reporting across applications and infrastructure.
• Troubleshoot incidents involving applications, servers, databases, APIs, network connectivity, and system integrations.
• Participate in incident response, root cause analysis, and post-incident remediation.
• Build and maintain CI/CD pipelines for safer and more consistent deployments.
• Partner with IT, software development, security, compliance, and clinical operations teams.
• Support healthcare integrations involving EHR/EMR platforms, APIs, data feeds, file transfers, or interface engines.
• Help define service-level objectives, uptime expectations, escalation procedures, and operational runbooks.
• Ensure systems are designed and maintained with healthcare security, privacy, and compliance requirements in mind.
• Document architecture, workflows, troubleshooting steps, deployment processes, and support procedures.

Required Qualifications

• Experience as a Software Engineer, Site Reliability Engineer, DevOps Engineer, Systems Engineer, or similar technical role.
• Experience supporting production applications or infrastructure in a business-critical environment.
• Strong scripting or programming experience with one or more languages such as Python, PowerShell, Bash, JavaScript, Go, C#, or SQL.
• Understanding of application hosting, APIs, databases, networking, DNS, SSL/TLS, firewalls, and system performance.
• Experience with Linux and/or Windows server environments.
• Experience with monitoring, logging, alerting, and incident troubleshooting.
• Experience using Git and CI/CD workflows.
• Ability to analyze complex technical issues across application, server, database, and network layers.
• Strong documentation skills and ability to create clear runbooks and support procedures.
• Strong communication skills with both technical and non-technical teams.

Preferred Qualifications

• Experience in a healthcare, clinical, or regulated environment.
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