Solutions Architect

About the Job:

Solutions Architects at LaunchDarkly are the core of our elite Professional Services organization, helping customers decouple deploy from release to enable rapid, reliable, and safe software delivery. As a key member of the Revenue team, you will apply your technical expertise to guide customers through transformative implementations of LaunchDarkly, acting as a trusted advisor throughout their journey. As teams ship AI features faster than ever with coding assistants and agentic tooling, this work is mission-critical — the blast radius from a faulty chatbot or agentic workflow can be exponential.

As a Solutions Architect – AI, you will lead strategic engagements focused on helping customers adopt and operationalize AI-powered applications and platforms using LaunchDarkly. This includes supporting use cases such as feature-gated AI rollouts, safe experimentation with LLM-driven systems, AI governance, and progressive delivery of agentic workflows.

In this role, you will work closely with engineering, platform, and AI leaders to help them integrate LaunchDarkly into modern AI architectures, ensuring AI systems are released safely, observed continuously, and optimized through experimentation.

LaunchDarkly’s Services team is recognized as best-in-class among our peers. We are rapidly growing, deeply invested in, and central to the company’s strategic vision. You’ll be part of a high-impact organization redefining how teams ship software and AI-powered products at some of the world’s most innovative companies across Technology, Finance & Insurance, Pharmaceuticals & Life Sciences, and Entertainment.

As a Solutions Architect, you’ll do more than advise — you’ll build alongside customer engineering teams, integrating LaunchDarkly directly into their  systems and shipping working implementations into production. You’ll establish best practices for AI delivery, experimentation, and governance, and then prove them out in code.

Responsibilities:

• Support Professional Services engagements focused on AI-enabled and traditional software delivery, helping align customer goals with LaunchDarkly best practices.
• Partner with customers to implement feature management into their LLM-powered applications, agentic workflows, and internal AI platforms.
• Help implement rollout patterns for AI progressive exposure, guardrails, kill switches, and prompt/model experimentation in the customer’s codebase, adapting existing patterns to fit each customer’s context.
• Contribute to reference implementations, integrations, and prototypes alongside customer engineers writing production-quality code that demonstrates the pattern.
• Work hands-on in customer environments to instrument AI systems with LaunchDarkly at inference-time and workflow-level decision points.
• Help customers building and operating chatbots, copilots, and agent-based systems integrate LaunchDarkly into inference-time and workflow-level decisions.
• Gather detailed requirements from customer architectures and recommend solutions to a wide range of technical issues in creative, practical ways.
• Serve as a knowledgeable point of contact for engineering and platform teams during engagements, advising on day-to-day implementation questions.
• Resolve common technical obstacles that arise during engagements, escalating novel or highly complex issues as needed.
• Build working knowledge of LaunchDarkly and emerging AI delivery patterns to stay current as the landscape evolves.
• Share customer feedback with Product and Engineering teams to inform future AI-related capabilities.

About You:

• You are a self-starter and excited to take on hard problems.
• You are passionate about helping customers and have a …