Sr. Technical Account Manager - Automation Test Engineer (540)

Want to get to the next step in your international career?

We can support you!

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship

high-quality software faster and with confidence. This client’s platform enables teams to modernize

testing, scale quality, and eliminate visual bugs across the software development lifecycle

Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.

Challenge

As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.

This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.

You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:

● The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions

● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams

What you’ll do

Technical Onboarding & Time-to-Value

● Own the technical onboarding experience for new customers

● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines

● Guide customers through initial use cases that align with their success criteria

● Ensure customers reach meaningful value quickly and confidently

Adoption & Ongoing Technical Success

● Drive sustained adoption across teams, projects, and workflows

● Help customers expand test coverage, standardize best practices, and scale usage over time

● Provide expert guidance on test automation strategy, visual testing, and quality maturity

● Identify adoption gaps and proactively recommend technical improvements

Technical Ownership & Problem Solvin

● Serve as the primary technical point of contact for assigned accounts

● Troubleshoot and resolve complex technical challenges in coordination with Support team

● Conduct technical health checks, architecture reviews, and optimization sessions

● Lead root cause analysis for escalations and recurring issues

Customer Advocacy & Risk Management

● Proactively identify technical risks that could impact adoption, satisfaction, or renewal

● Partner with CSMs to support renewals and expansions with strong technical validation

● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering

Cross-Functional Collaboration

● Collaborate closely with Product, Engineering, Support, Sales, and Customer Success

● Contribute to onboarding playbooks, best practices, and enablement materials

● Help improve internal processes that scale technical customer success

Mandatory skills

● Advanced/fluent English skills – Excellent written and verbal communication skills

● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)

● Experience with test aut…