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Sr. Technical Account Manager - Automation Test Engineer (540)

Ubiminds
Remote Full-time Brazil Sales
Technical-Account-Manager Test-Automation-Engineer QA-Automation-Engineer Customer-Success-Engineer Solutions-Engineer Senior-Automation-Test-Engineer Senior-Test-Automation-Engineer Senior-QA-Automation-Tester
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Description

Want to get to the next step in your international career?
We can support you!
Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.
One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship
high-quality software faster and with confidence. This client's platform enables teams to modernize
testing, scale quality, and eliminate visual bugs across the software development lifecycle
Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.
Challenge
As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.
This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.
You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:

  • The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions
    ● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams
What you'll do

Technical Onboarding & Time-to-Value
● Own the technical onboarding experience for new customers
● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
● Guide customers through initial use cases that align with their success criteria
● Ensure customers reach meaningful value quickly and confidently

Adoption & Ongoing Technical Success

  • Drive sustained adoption across teams, projects, and workflows
    ● Help customers expand test coverage, standardize best practices, and scale usage over time
    ● Provide expert guidance on test automation strategy, visual testing, and quality maturity
    ● Identify adoption gaps and proactively recommend technical improvements

Technical Ownership & Problem Solvin

  • Serve as the primary technical point of contact for assigned accounts
    ● Troubleshoot and resolve complex technical challenges in coordination with Support team
    ● Conduct technical health checks, architecture reviews, and optimization sessions
    ● Lead root cause analysis for escalations and recurring issues

Customer Advocacy & Risk Management

  • Proactively identify technical risks that could impact adoption, satisfaction, or renewal
    ● Partner with CSMs to support renewals and expansions with strong technical validation
    ● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering

Cross-Functional Collaboration

  • Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
    ● Contribute to onboarding playbooks, best practices, and enablement materials
    ● Help improve internal processes that scale technical customer success

Mandatory skills

  • Advanced/fluent English skills – Excellent written and verbal communication skills
    ● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
    ● Experience with test automation frameworks, APIs, and CI/CD pipelines
    ● Solid understanding of the software development lifecycle (SDLC)
    ● Proven ability to debug, troubleshoot, and solve complex technical problems
    ● Strong communication skills and comfort working directly with senior engineers and technical leaders

Preferred Qualifications

  • 5+ years of experience in QA Test automation or DevOps
    ● Experience in test automation (functional, regression, UI testing)
    ● Familiarity with Playwright, Selenium, Cypress, or similar frameworks
    ● Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
  • Background in Quality Engineering, Software Development, or DevOps
    ● Experience supporting customers across different maturity levels and organizational
    complexity
Perks and Benefits
As a Sr. Technical Account Manager- Automation Test Engineer @Ubiminds, you:
  • Are placed in a product-based company, with the same treatment as their full-time employees.
  • Have our full back-office support, from career guidance to HR and concierge services.
  • Enjoy our remote-first policy – we are a distributed team, after all.
  • Get your own MacBook (none of that "bring your own device" stuff here).
  • Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
  • Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
  • Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
  • Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games
How our process works
  • An initial general quick chat with a Tech Recruiter
  • Interview with Tech Recruiter (specific chat about the job opening)
  • Client process (this may vary)
  • Offer

Originally posted on Himalayas

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