Support Team Executive

About Moneybox

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

Job Brief

Job Brief

We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.

What you’ll do

• Interacting with current and potential customers through Intercom and phone to address any queries they have.
• Interacting with the Operations and Compliance team to ensure a great customer experience.
• Interacting with the Product team to continually improve the customer experience.
• Look for ways to go ‘above and beyond’ to make customers happy.
• Raising awareness of our mortgage advice service to help customers on their home-buying journey.

Who you are

• A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.
• Naturally personable, great communicator who has a passion for their work and the people they work with.
• Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.
• Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
• Knows how to have fun whilst maintaining a professional outlook.

Working days:

• Five days per week which will include weekend days in a rotational system.
• Shifts are a rotation of Core: 9am - 5:30pm, Late: 10am-6:30pm (off-peak), 11:30am - 8pm (peak).
• Additional overtime hours are also available. Please note that during your training period hours will be 9am - 5:30pm.

Experience and skills

• Excellent written and spoken English - comfortable being on the phone to customers

• Ability to work well both individually and as part of a team.

• Experience working to metrics in a contact centre environment.

• Good analytical and problem solving skills.A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing  environment.

• Able to confidently prioritise tasks, identify patterns and work independently.

• Bonus points for: Explaining clearly in the introduction email why you believe Moneybox is exciting and why you believe you are a great candidate.

• Direct experience with Intercom.

Our commitment to customers

• Here at Moneybox, we’re here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home.
• Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.
• That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.

We RAISE the bar with our service….

Relationship:

• We put customers first. We provide swift resolutions and always try …