Technical Account Manager

About Bastion

Bastion builds regulated financial infrastructure for modern businesses. Bastion’s full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end.

Bastion’s regulated foundation underpins a compliance-first approach to risk management, ensuring the integrity and security of all financial activity within its systems. Bastion holds the appropriate licenses for its own operations, but can also act as a service provider, offering compliance and financial operations support under our customers’ licenses.

Overview

We’re hiring a Technical Account Manager to own the client experience from first integration through ongoing scale. This role is the bridge between Bastion’s product and the companies building on our infrastructure — you’re the person who makes sure new clients get live quickly, existing clients stay informed and unblocked, and the product and engineering teams stay focused on building rather than fielding one-off implementation questions.

This role sits within the product team, reporting to Roland Mansilla, Head of Product. You’ll work across nearly every function — product, engineering, compliance, and commercial — but your home base is product. You’re the technical extension of the product team: SQL-savvy, comfortable with APIs, able to fix confusing documentation directly, and capable of building lightweight automation with Bastion’s internal tools. You’re not writing production code, but you’re technical enough to diagnose integration issues, speak credibly to engineering teams on both sides, and know when to escalate versus solve.

You take ownership of the technical onboarding and lifecycle experience. You’ll operate across two lanes: making sure new clients onboard with zero engineering effort per integration, and keeping existing clients informed, updated, and supported through API changes, doc updates, and evolving product capabilities.

While we have a strong preference for the role to be based out of New York City, we are open to remote candidates across the United States.

Work to Be Done

Instead of a list of requirements, we want to give you a directional look into the first 30, 90, and 180 days on the job.

We are a startup, so the pace is fast and the specific work will change. People who thrive here are finding ways to contribute in their first week, and fully productive in their third month. You need to be okay with that.

If you think this is something you can handle, we will be excited to speak with you.

First 30 days: Learn the product deeply, own your first client onboarding

• Get hands-on with every Bastion product surface — issuance, custody, conversions — through sandbox integration and live documentation review

• Shadow 2-3 active client onboardings to understand the current handoff points between product, engineering, compliance, and the client’s team

• Own your first non-enterprise client onboarding end-to-end: KYB process, sandbox setup, technical walkthrough, and the path to first live transaction

• Audit existing technical documentation and client-facing materials — identify the gaps and confusing spots that generate support tickets, and begin improving them

• Map the current-state ownership of every client touchpoint (who sends the onboarding email, who runs the technical kickoff, who communicates API changes) so you can systematically take ownership

• Outcomes

  • One client onboarded with you as the primary point of contact, without pulling product or engineering into the process

  • A clear, written map of client lifecycle touchpoints with proposed …