Viewer Experience Advocate

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Job Description:

Disney Streaming includes premium streaming services with Hulu, a premium streaming service
that offers premium originals, current season TV, a massive library of hit series and movies, and
live television, ESPN+, and Disney+ is the Disney-branded streaming service featuring an
incomparable collection of content from its brands and franchises recognized and respected all
over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our Disney Streaming
team is looking for hardworking team players to join the Viewer Experience team, who will
thrive upon the legacy of Disney, ESPN+, and Hulu, embrace unconventional thinking, and who
are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC)
experience through strategic hard work and determination.

Job Summary:

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer
Experience team. As a Viewer Experience Advocate you will be at the forefront of our viewer
interactions, playing a vital role in enhancing our brand image. Your technical prowess will be of
utmost importance as you skillfully address viewer needs, passionately recommend suitable
products, and fearlessly embrace new challenges.
In this role, your understanding of network functionality and familiarity with common
streaming devices will be instrumental in providing unparalleled support to our viewers. You
will be their go-to person for resolving technical queries and ensuring a seamless streaming
experience.
At the heart of this opportunity lies the chance to showcase your unwavering commitment to
superior customer service. Your dedication will be the driving force behind our viewers'
satisfaction and loyalty.
Furthermore, this position requires supporting multiple products, using multiple systems, and
servicing multiple regions. We value adaptability, cross-functional skills, and a global mindset.
Disney Streaming is committed to fostering a diverse and inclusive work environment. We
encourage applicants from all backgrounds, experiences, and perspectives to apply.
Responsibilities and Duties of the Role:
•Provide assistance to viewers via phone and/or chat regarding account management,
billing queries, content questions, and basic navigation of our site and applications
•Make Disney Streaming product recommendations on each viewer interaction
•Other duties as assigned
Required Education, Experience/Skills/Training:
•A high school diploma or GED and at least one year of experience in customer service.
•A dedicated home work environment (free from distraction) with reliable home internet
service that meets the following network requirements *50 mbps download / 25 mbps

upload*

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Originally posted on Himalayas