B-CPT-11346 Virtual Front Desk & Customer Support Assistant (Bilingual)

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Title: Independent Contractor – B-CPT-11346 - Virtual Front Desk & Customer Support Assistant (Bilingual)

[Business Support VA/Junior-Senior Level] (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

Client is seeking a professional and customer-focused Virtual Front Desk & Customer Support Assistant to support the daily operations of an after-school program. This role will serve as the primary point of contact for customers by handling inbound phone calls, assisting with registrations, processing payments, maintaining customer records, and coordinating administrative tasks with the office.

The ideal candidate is confident on the phone, highly organized, detail-oriented, and capable of delivering outstanding customer service while managing multiple administrative responsibilities. Spanish bilingual skills are preferred due to the client’s customer demographic.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Customer Support & Front Desk Operations

• Answer incoming customer phone calls professionally and courteously.
• Assist customers with program registration and enrollment.
• Process customer payments securely over the phone.
• Update customer information, including contact details and account records.
• Handle customer questions and concerns while providing timely resolutions.
• Escalate complex issues to the office when necessary.

Administrative Support

• Maintain accurate customer information within the CRM.
• Generate scheduled reports and submit them to the office for printing.
• Send internal communications and documents via email.
• Document customer interactions, issues, and follow-up actions.
• Follow established workflows, policies, and administrative procedures.

Reporting & Office Coordination

• Prepare recurring operational reports.
• Coordinate updates between customers and the office team.
• Ensure accurate recordkeeping and timely completion of assigned administrative tasks.
• Support smooth day-to-day office operations through effective communication and organization.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills / Qualifications

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• 3+ years of Virtual Assistant, Administrative Support, Customer Service, or Front Desk experience preferred.
• Excellent English verbal and written comm…