IT Operations Engineer

IT Operations Engineer

Pittsburgh, PA

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com. Follow us on LinkedIn

THE OPPORTUNITY

CONTEXT:

Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of over sixty IT & Cybersecurity professionals in charge of the deployment and operations of the Ivalua Cloud, which hosts the environments for our clients around the world.  It is also responsible for internal IT infrastructures, IT applications and data, IT support for our users as well as the Security monitoring & IT security handling.

ROLE:

We are seeking an Operations Engineers to join our Platform Engineering team. These roles provide continuous infrastructure support across staggered shifts, ensuring system stability, operational excellence, and seamless handoff between coverage windows.

WHAT YOU WILL DO WITH US

• Execute and support infrastructure automation workflows, including running and validating pre-defined automation jobs

• Assist in the maintenance and execution of configuration management and infrastructure provisioning pipelines

• Manage and support containerized workloads, including service lifecycle operations (deployments, restarts, scaling, and troubleshooting)

• Monitor infrastructure health and respond to alerts or incidents in real-time, ensuring uptime and stability

• Perform VM lifecycle management (provisioning, resizing, decommissioning)

• Execute patch management and validate system updates

• Support vulnerability remediation and escalate complex issues

• Perform backup validation and assist in restore operations

• Maintain and update operational documentation and runbooks

• Participate in onboarding and offboarding of systems and users

• Conduct peer reviews for operational changes and tasks

• Ensure clean shift handoffs with proper documentation

• Support routine maintenance and scheduled operational activities

• Act as an operations point of contact for cross-functional teams, providing insight into system health and ongoing activities

• Assist in capacity monitoring and planning, identifying trends and escalating recommendations for scaling or optimization

• Support data-driven decisions by helping gather and report on system performance and utilization metrics

• Assist with routine maintenance and operational tasks across container orchestration environments

• Support and collaborate with senior engineers on complex issues, but operate within defined procedures for standard operations

• Contribute to establishing a consistent operational tempo, including monitoring trends, identifying anomalies, and supporting proactive maintenance

YOUR PROFILE<…