Welcome to Brightline! We are searching for a stellar Member Support Specialist who will support our Brightline members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services.
Responsibilities:
Conducting first phone calls with new members to assess fit for Brightline services
Scheduling appointments for members
Ensuring member paperwork has been completed
Supporting Providers with a variety of administrative tasks
Answering all admin-related questions between sessions
Conducting eligibility checks, filing claims, and collecting member payment
Keeping our internal software tool for the Member Support team ultra-organized
Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
This position is fully remote with a 8am - 5pm EST schedule (Monday to Friday)
Requirements:
A passion for our mission to redefine behavioral health for children and their families.
A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.
Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better.
Excellent communication skills (written and verbal) and organization skills.
Ability to revel in the details and commitment to following through on all tasks, simple and complex.
Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.
Spanish-speaking
We offer several benefits, perks, and stipends:
Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
12 Company Holidays, Time Off, Parental Leave
Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the base hourly range for applicants is $21-$25.
Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce
At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:
building a future where all families can access inclusive, high-quality care
creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive
systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems
ensuring that every employee, candidate, client, and family we serve is valued and respected